Webinar: AI Chatbots in the COVID-19 Response – Opportunities and Challenges

The COVID-19 pandemic has highlighted the need for transparent, timely, and up-to-date information sharing. In order to fill this need, governments, multinational organizations, and industry partners have made unprecedented investments in the development and deployment of chatbot solutions. While these tools hold immense promise, there remain concerns surrounding the safety of chatbots; including potential amplification of misinformation, provision of incorrect guidance to users, and data security.

In this webinar, we bring together digital health experts from across sectors to address some of the most critical questions surrounding the use of chatbots as a public health tool. Panelists will discuss why chatbots can play a critical role in the COVID-19 response, especially in low resource settings; explore the shortcomings to using these tools and ways to overcome them; and share the next steps to maximizing the potential of chatbots and mitigating harm.